Privacy Policy

Kiss Heating and Air ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or request our services.

1. Who We Are

Kiss Heating and Air provides residential and commercial HVAC services in the United States. Our website address is: https://kissheatingandair.com

We operate primarily as an on-site service provider. No physical mailing address or office address is available.

2. Information We Collect

We collect information in two ways:

A. Information You Provide to Us

When you communicate with us through our website forms, email, phone, or SMS, you may provide:

Name
Email address
Phone number
Service address (if applicable)
Details about your heating or air conditioning needs
Any additional information you choose to provide

This information is used to respond to inquiries, schedule service, and communicate with you.

If you opt in, we may also use your email or phone number for marketing messages, updates, and promotions.

B. Information Collected Automatically

When you visit our website, we automatically collect certain non-identifying technical data, such as:

IP address
Device type
Browser type
Pages visited
Time spent on each page
Approximate geographic location
Traffic source
Interaction behavior (clicks, scroll depth, etc.)

This data is collected through:

Cookies
Google Analytics
Google Ads tracking
Bing Ads tracking
Meta (Facebook/Instagram) Ads tracking

This information helps us improve our website, measure advertising performance, and understand visitor behavior.

3. Cookies & Tracking Tools

We use several types of cookies on our website:

Essential Cookies

Required for site security, navigation, and basic features.

Analytics Cookies

Used by Google Analytics to understand how visitors use our website.

Advertising Cookies

Used by Google Ads, Bing Ads, and Meta Ads to:

Deliver relevant ads
Measure performance
Reach users who previously visited our site

You can disable cookies in your browser settings. Some site features may not function properly without them.

4. How We Use Your Information

We use collected information to:

Respond to service requests
Schedule HVAC appointments
Improve our website and customer experience
Diagnose website issues and enhance security
Analyze site traffic and marketing performance
Deliver targeted advertising
Communicate with customers
Send email or SMS marketing messages if you opted in

We do not sell personal information to third parties.

5. SMS and Email Marketing

If you provide your information and opt in, you consent to receive:

Service reminders
Seasonal tips
Promotions or special offers
Company updates

SMS Opt-Out: Reply STOP at any time.
Email Opt-Out: Click the unsubscribe link included in any marketing email.

Message and data rates may apply according to your mobile carrier.

We only send marketing messages to customers who have voluntarily opted in.

6. Third-Party Service Providers

We may share limited information with trusted third-party partners who help us operate our business, including:

Google Analytics
Google Ads
Bing Ads
Meta Ads (Facebook/Instagram)
Website and hosting providers
Email and SMS communication platforms
Security and performance monitoring tools

These providers may collect anonymized, non-identifying technical data such as cookies or IP addresses. They do not receive your personal details unless you submit them directly.

Learn how Google uses data here: https://policies.google.com/technologies/partner-sites

7. Embedded Content

Our website may include embedded maps, videos, or tools from third-party websites. These external sites may collect data through their own cookies or tracking technologies as if you visited them directly.

8. Data Retention

We retain:

Form submissions
Email correspondence
SMS communication
Service records

long enough to provide service, maintain accurate business records, and comply with legal requirements.

Analytics data is retained per Google Analytics standard settings.

9. Your Rights

You may request:

A copy of your personal information
Correction of inaccurate data
Deletion of your information
To stop receiving marketing messages

To make a request, contact us using the details below.

10. Security

We use industry-standard measures to safeguard your information. However, no online transmission is completely secure, and we cannot guarantee absolute protection.

11. Contact Us

For questions or privacy-related requests, you may contact us at:

Kiss Heating and Air
Phone: (918) 671-4319
Email: kissheatingandair@gmail.com
Note: We do not maintain a physical mailing or office address.

12. Updates to This Policy

We may revise this Privacy Policy when necessary for business or legal reasons. The most current version will always be posted on this page.